Privacy Policy

Effective as of January 03, 2026

This Privacy Policy describes how CXM Studio (the "Studio", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a client, website visitor, or another individual whose information we have collected.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described here.

1. What Personal Information We Collect

The types of personal information we obtain depend on how you interact with our Studio.

• Information Provided Directly by You: This includes basic contact details (name, email, phone number), professional information (company name, job title), and project-specific details.
• Sensory & Visual Data: As a creative studio, we collect and process personal information in the form of photographs, video recordings, and audio of individuals as part of our core production services.
• Information Collected Automatically: We collect "Usage Data" through cookies and Google Analytics 4, including your IP address, browser type, and how you interact with our portfolio.

2. How We Use Your Personal Information

• Providing Services: We use your data to perform our contract with you, including managing bookings, capturing and editing media, and delivering final files.
• Marketing & Portfolio: We may use your information to show advertisements for our services or feature completed projects in our professional portfolio (subject to your creative agreement).
• Security & Fraud Prevention: To protect our digital assets and ensure the security of our booking systems.
• Communication: To provide customer support and respond to inquiries.

3. Cookies and Tracking

We use cookies to power our website and understand user interaction. We honor Global Privacy Control (GPC) signals. If your browser sends a GPC signal, we will automatically opt you out of non-essential tracking.

4. International Data Transfers

We are based in the United States. If you are accessing our services from the EU or UK, please note that we may transfer your personal information outside of your home country. We rely on the European Commission's Standard Contractual Clauses (SCCs) and the UK Data Bridge to ensure your data is treated with the same level of protection as it would be under GDPR.

5. Data Retention

• Standard Business Records: Retained for seven (7) years for tax and legal purposes.
• Analytics Data: We retain Google Analytics data for a period of 26 months.
• Sensory Media: Final edited photos and videos are retained indefinitely for archival and portfolio purposes unless a deletion request is made.

6. Your Rights and Choices

Depending on where you live (including California, Colorado, Texas, and the EU/UK), you may have the right to:

• Access/Know: Request a copy of the data we hold about you.
• Delete: Request that we erase your personal info.
• Correct: Update inaccurate information.
• Opt-Out: Stop the "sale" or "sharing" of data for targeted advertising.

To exercise these rights, please contact us at the email address below. We do not discriminate against users for exercising their privacy rights.

7. Security

While no security measure is "perfect," we implement SSL encryption and secure data storage protocols to protect your information and creative assets during transit and at rest.

8. Contact

Should you have any questions about our privacy practices or this Privacy Policy, please contact us:

Email: contact@cxmstudio.com

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