Privacy Policy

Information I Collect

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‍Directly: Name, email, phone number, company name, and project details — submitted via contact forms, intake questionnaires, or direct communication.

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Automatically: Usage data through Google Analytics 4, including anonymized IP address, browser/device type, pages visited, and session duration.

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Scheduling and CRM: Dubsado processes scheduling details when you book a call, contact details, and project information for anyone who becomes a client or moves through my proposal process.

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Services: For clients who engage my creative services, I may collect and process photographs, video, and other visual media of individuals as part of delivering the contracted work.

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How Your Information is used

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• To respond to inquiries and manage my client pipeline, schedule and manage calls (via Dubsado)
• To deliver contracted creative services
• To analyze and improve my website through GA4
• To feature completed work in my portfolio (subject to your project agreement)
• To protect my business from fraud or unauthorized access

I do not sell your personal information. I do not share it with third parties beyond the platforms listed above (Google, Webflow, Dubsado), each of which operates under their own privacy standards.

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Third-Party Platforms

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Google Analytics 4 — Site analytics — google.com/privacy

Webflow — Site hosting & infrastructure — webflow.com/legal/privacy

Dubsado — Scheduling, CRM & client management — dubsado.com/privacy

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Data Retention

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• Business & client records: 7 years (tax/legal compliance)
• Analytics data: 14 months
• Creative media (photos/video): Retained indefinitely for archival and portfolio use unless a deletion request is submitted

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Your Rights

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Depending on your state or country of residence, you may have the right to access, correct, delete, or opt out of the sale/sharing of your personal data. To exercise any of these rights, email me at contact@cxmstudio.com. We do not discriminate against anyone for exercising their privacy rights.

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California residents (CCPA): I do not sell or share personal information for cross-context behavioral advertising.

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EU/UK residents: I rely on Standard Contractual Clauses (SCCs) for any data transfers outside your jurisdiction.

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Security

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I implement SSL encryption and secure data handling across all platforms. No method of transmission over the internet is 100% secure, but I take reasonable measures to protect your information.

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Contact

contact@cxmstudio.com